Refund Policy
30-day money-back guarantee on damaged, wrong or lost vials.
What's covered. a vial that arrives damaged, a wrong item, or a package the carrier loses.
Timeframe. contact us within 30 days of your order date.
How to ask. email us with your order number and, for damage, a photo of the vial and packaging.
What we do. refund the item to your original payment method or send a replacement, your choice.
Not covered. opened vials, items damaged after delivery, and orders refused or sent to a wrong address you entered.
Refund timing. once approved, refunds are sent within 2 business days. Your bank may take a few more days to show it.